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• 03:18, 14 December 2025 PC talk contribs created page How a SaaS Company Cut Churn From 31% to 9% in 6 Months (And Turned CS Into a Revenue Driver) (Created page with "500px THE CHURN PROBLEM “We’re winning deals but losing customers just as fast.” That was the brutal reality for a project management SaaS company in early 2024. Strong product. Good founder-market fit. Healthy acquisition numbers. But a 31% annual churn rate that was slowly killing the business. The Numbers: * 31% annual churn (vs. 10–15% industry benchmark) * Net Revenue Retention: 95% (shrinking, not exp...")